General Information

Ordering Procedure:
To process your order we require a hard copy of your artwork and Purchase Order to be faxed to our customer service department with the following information:
1. Artwork in an acceptable format (see Artwork requirements below)
2. Your Company information: name, address, phone number, fax, email address, and Purchase Order #.
3. Product information: Item #, item description, colour, quantity (must be in full case lots), standard imprint colour (or close to PMS #), imprint location, imprint size, and special packaging if
required.
4. Shipping information: ship to address, ship date and/or an in-hand date (event dates), your preferred courier’s name, phone #, and account number (or advise us best way to ship prepaid).
5. Please ensure that specific instructions such as art positioning, size, layout, etc are clearly stated on your Purchase Order. If art layout is not specified by the customer, Impressive Impressions
will use our own discretion in art layout.
Within 48 hours you will receive a Sales Order Confirmation. This will confirm all the above information. Please check this over thoroughly and advise us immediately of any discrepancies.
The artwork proof will follow.

Artwork:
Please email your artwork to artdept@impressiveline.com. This is in addition to the hard copy fax sent to our customer service department.
We require camera ready artwork in vector based files (all type converted to curves & outlines). For best results please supply computer files. Accepted formats are: Adobe Illustrator version
11 & under or Corel Draw version 11 & under. Tiffs, jpegs, bitmaps, and gifs cannot be colour separated. We can convert/redraw these files into vector based art for our production services
at $50.00(g) per hour. This artwork will then become the property of Impressive Impressions. Sharp, well defined black and white, colour separated, camera ready art is also acceptable.
This art must be at least 600 dpi and be at least 150% of the actual imprint size. Photocopies, faxes and business cards are unacceptable. To scan artwork to make it useable for imprinting
purposes, the charge is $60.00(c). For half tones, there is a running charge of .05¢ net each.
An initial paper proof will be faxed and must be signed and approved before the order is scheduled into production. Each additional change to the proof will be charged at $10.00(g) All
artwork is the property of Impressive Impressions and will be kept on file for two years in the event that a reorder is requested. This artwork is not transferable to any other accounts.

Imprint Colours:
Please specify imprint colour(s) on your purchase order. Impressive Impressions offers a wide selection of standard imprint colours for you to choose from that meet all safety regulations.
When selecting imprint colours, please keep in mind that PMS numbers should be used as a guide only and assumes the imprint is on white ceramics. Ink colours always appear differently
when they are printed on clear or dark coloured products. Any colour made with Rubine Red or Rhodamine Red is non-existent in ceramic printing. There is no charge when choosing from
our standard colour pallet. If a different ink colour is requested other than our standard colours, extra mixing or thinning of manufacturer’s colours will be required. A surcharge of 60.00(g) per
colour will be invoiced to cover the costs to produce these colours and additional production time may be required. Exact colour matches cannot be guaranteed due to the organic nature
of the inks and the high firing process.

Decals Required:
When multi-coloured artwork is not printable due to tighter registration requirements or product choice, a decal method may need to be used instead of direct screening. Decal pricing is different
than our catalogue listed prices and will need to be quoted according to your artwork requirements. Please call our customer service department if you are unsure whether or not a decal
will need to be produced for your artwork and for a quote.

Registration:
When imprinting more than one colour on any product, there can be a 1/16” registration variance in any direction depending on the size, shape, or number of colours. This meets industry
standards & must be considered acceptable. No orders will be approved for returns if the registration falls within the industry standards.

Copy/Colour Charges:
$35.00(g) per change of copy or colour. Change of copy must be one colour only. Minimum quantity for each change is 50% of the catalogue minimum quantity.

Personalization:
At the time of imprinting/sandcarving your order, we can personalize your product on the handle, bottom, or opposite side with either a decal or sandcarving. A $5.00(c) per item plus
$60.00(g) set-up charge will apply.

Customer Supplied Products:
Although it is not Impressive Impression’s policy to decorate customer supplied products, we can quote on certain items and applications. Pricing varies depending on quantities, products,
and methods and are subject to HIGHER application fees than our catalogue pricing. A disclaimer form must be signed prior to production commencing. Please call our customer service
department for more information.

Precious Metal Imprints:
For precious metal gold and precious metal silver imprints less than 1” square coverage add $0.60(c) per side in addition to the standard colour charge. For larger imprint area please call
customer service for a quote. Precious metal inks available are micropruf gold or micropruf silver.

Minimum Orders:
All items have a minimum quantity. For imprinted ware we can do 50% of the lowest published catalogue quantity per respective ware (one colour only). A less than minimum charge of
$60.00(g) will apply. Preferred pricing is not valid on less than minimum orders. No minimums on sandcarving orders.

Pre Production Samples:
At your request, we can produce an imprinted/sandcarved pre production sample at a cost of $70.00(c) for a one colour imprint, plus $40.00(c) for each additional colour. Pre pros for decaled
ware will be quoted separately. These charges do not include artwork if needed. Modified or altered pre-pros are subject to the same charges. A credit will be issued for one pre-pro charge
once an order is secured on a minimum quantity of 1000 pieces directly relating to the requested pre-pro only. Due to the variations in ceramic dye lots, we cannot guarantee an exact match
in mug colours from what you receive with your pre-pro.

Sample Policy:
We are happy to provide random glassware and ceramics samples at no charge when available. Crystal, awards, polycarb bottles, sport bottles, and stainless samples are billed at EQP.
Please provide information for your preferred courier & your account # for shipping all samples. We will make every attempt to ship samples the day of your request depending on courier
availability.

Self Promotions:
Special pricing available upon request for self promotion on ALL products in our catalogue – JUST ASK!!

Over & Under Shipments:
Using our decorating process, a shipment of up to 10% over & under must be accepted as a complete shipment. Orders that specify “NO OVER RUNS” are subject to short shipments of up to 10%. Every effort will be made to ship the order with as little variance as possible. Billing in all cases will be the exact quantity shipped.

Inventory:
While every effort is made to maintain adequate inventories at all times, we cannot be held responsible when items are not available. When possible, we can suggest a similar product as a substitution.

Production Time and Rush Fees:
Generally, production time is 14 business days commencing the next day after the signed art approval is received by our customer service department. Any delays in receiving the signed art approval will result in delays of your requested ship date. Production time may also vary depending on product availability, larger quantity or multi-colour orders, and peak periods. A “RUSH” service can be provided when product, art approvals, and peak periods are not a concern. For any orders requested in 7 business days a surcharge of 10% (a) of the total order or $100.00(a), whichever is greater, will be added to your invoice. Please call our customer service department for pre-approval. The RUSH option may not be available for Pre-Holiday orders.

Cancellations:
Upon approval, cancellations will be accepted in writing only. All costs incurred up to the date of cancellation such as labour, materials, and art charges will be invoiced as follows: Set-up $50.00(c), Artwork $83.00(c), Fired Sample $75.00(c) or a minimum charge of $50.00(g) per item, whichever is greater.

Shipping:
All orders are shipped F.O.B. from our facility in Winnipeg. Orders are shipped via our preferred economical carrier and will be invoiced accordingly. We can ship via your preferred carrier. Please provide the carrier’s name, telephone, account #, and specify “ship collect” on your Purchase Order. We do not ship any goods outside of Canada, Parcel Post, or to P.O. Boxes. Due to the fragility of our products, breakage in shipping is always a possibility regardless of the packaging used. Whether our carrier or your carrier is used, Impressive Impressions cannot be held liable for any breakage once the goods have left our facility. Title to the goods passes to the buyer upon release of the goods to the carrier. Claims for lost goods, breakage, or delays in transit must be filed with the carrier upon receipt of goods. Please notify Impressive Impressions if a claim is being filed with the carrier.
Our commitment is to meet all ship dates requested on sales order confirmations. We cannot be held liable for ship dates not met due to circumstances beyond our control. The ship date/pick up date for local orders implies the order will be ready for pick up by 4:00 p.m. Please call our customer service department if you are picking up your order to ensure that it will be ready upon your arrival. Split shipments will be charged $10.00(g) per address.

Imprint/Ware Quality:
Due to manufacturing limitations in the production process, variations and minor imperfections may occur from one piece to another. Size and colour variations in the ware may also occur within an order and from one order to another. Glassware may have uneven weight distribution in the base and/or small bumps on the top rim. These conditions are all within acceptable industry standards and not defective for return.

All glassware and ceramics imprinted with glass colours are fired at 1100 degrees Fahrenheit, making the imprints durable & safe with reasonable home or office use. Avoid the use of caustic chemicals, harsh detergents, abrasive cleaners & dishwashers that can lead to premature fading & damage to the imprint. We recommend hand washing with a mild soap. NOTE: No guarantee or warranty on colour permanence is offered or implied.

Payment Terms:
All pre-approved accounts are NET 30 days from invoice date unless pre-approved otherwise. NET 30 days requires payment by cheque only. Late payments are subject to interest charges. We accept Visa and Mastercard payments at time of shipping only. A deposit is required on large quantity orders prior to production. Non credit approved customers will be required to pay a 50% deposit on all orders and the balance is payable at time shipping. No orders will be shipped to accounts that are in arrears. NSF charge is $30.00 and will be added to your account.

Catalogue pricing is effective from February 1st, 2010 and are subject to change without notice. Prices do not include applicable taxes and shipping.

Disclaimer:
Products and logos shown in this catalogue are for illustration purposes only. Impressive Impressions does not suggest that these imprints were designed by this company, or that the products illustrating those specific logos are available to be purchased by any purchaser without permission of the owners of the trademarked or copyright protected art or copy.